A chance encounter: part of the online 2% PITAs

Note: The following is a series of messages sent between Tommie Reed, a buyer, and Richard Pressl, a seller on Amazon which demonstrates what one seldom sees, but can encounter in online sales.

For brevity I’ll provide the basics here, and leave the full details at the bottom of this article. I’ll use italics for our comments/responses, and normal case for Mr. Reed and Amazon’s offerings:

* * * *

Bizmarts sold one Dell Latitude D610 Laptop to Tommie Reed described in good working and cosmetic condition. Shortly thereafter, Amazon on Reed’s behalf, sent the following:

Details: The item has arrived, but it was not as functioning correctly. Customer states that he cannot log in to it and he is being asked for a password to use it. He also tried the disc player and it is not working. Customer tried contacting you several times but he was not able to reach you. He would like to know if you can assist him on this matter.  Please research the issue and contact the customer.

We replied: Hi…the login sequence is shown on the SPECIFICATIONS page sent with the laptop…please [e-mail address removed] is most likely: User=user or administrator; Password=admin

Reed then sent this message: ” alright I managed to at least get access to my g-mail however there’s is no sound or speaker sound coming from my laptop  as i mentioned in my prior email what should I do “

We replied: ” You responded in 10 hours 12 minutes on Friday, January 1, 2016 6:59 PM...please see the FAQ on configuration issues for Dell LatitudeD610 Laptops at: http://www.dell.com/support/home/us/en/19/product-support/product/latitude-d610/diagnose

Reed followed up with this comment:: I am extremely disappointed with this laptop I spent my hard earned money or an item that’s already giving me problems from the first day I received it I’m still not sure to why no audio speaker was installed in this laptop  I’m not able to listen nor hear on this computer the light still blinks on orange and green hopefully that’s not to much of a problem from what I can see it’s completely charged at least that’s what the icon reads I’ve emailed the seller several times no response pertaining to no sound on my laptop If I put in my DVD or CD I can’t anything I’m disappointed.

We replied: You have sent several messages and at least two phone calls to us about this purchase of a used laptop implying there are at least four problems with it. Either take care of the issues yourself, request our technical support at $90/hr, or return it for a refund.

Thanks,
Richard

Followed by this from Amazon/Reed: Details: Since the audio is not installed on the device please issue a partial refund so that amount could be used towards fixing the computer.
——————-

To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
https://sellercentral.amazon.com/gp/communication-manager/inbox.html

We responded:

re: return of Amazon order 104-7250984-4051409

The audio subsystem of the laptop is in full working condition, and installed at the factory hardwired onto the main board. 

The laptop also passed all diagnostics tests at our facilities, so we have no idea why you are experiencing any issues with the audio system.
Regardless, you may return the equipment for a full refund.


Please package the equipment securely, insure for the full value of the item,
and ship to the following address:

Bizmarts
Att: RP1601-1

* * * *

Which ended with the following being posted to Feedback on Amazon:

Feedback sent by Tommie Reed with response by Richard Pressl:

Horrible seller to do business with For all of you that haven’t done business with this seller Take my advice save your money and do business with a legitimate business I purchased a use laptop from this crook and reading previous reviews I thought that this bum was on the up and up after all I paid $104.00 for a piece of crap laptop that didn’t even have an audio outlet installed Which 
RESOLVE 

Your Response: Buyer is resentful because we did not allow him to scam us with his request for a partial refund for a non-existent problem. He was also very abusive via at least a dozen emails and two phone calls, as is reflected in his feedback. Unfortunately we cannot submit this to arbitration so others can determine the accuracy of what is stated; but we have compiled a HTML file of all correspondence with the buyer and would be happy to send interested parties a copy. Please send a request to bizmarts at yahoo reference order#: x4051409


Final response by Richard Pressl: The feedback you sent is a perfect illustration of conceited stupidity, and possible fraud, which you tried to defuse by casting negative feedback on us. It doesn’t work, and I only hope others will view your numerous messages, phone calls, and feedback to us in exactly the framework you used. Your actions and words are unwarranted, abusive, and slap-worthy.


Note: A request was sent to Amazon requesting Reed’s feedback be removed since it violated Amazon’s rules, and received the following reply:

Greetings from Amazon Seller Support,

Thank you for contacting us.

I have reviewed your request for the feedback removal for the Order ID# 104-7250984-4051409, and I am glad to inform you that it is indeed removable as per Amazon policy because it implies a review on the product rather than the service provided by you. Therefore, I have removed the feedback and the rating will no longer affect your performance.

Thank you for being a valued seller with us and I hope this helps your future business endeavor. We wish you success in your future sales.

Please be assured that we value all of our sellers highly, and are happy to help them. I am glad we were able to help you with your concern. Thank you for contacting us.

If you’d like to share feedback for the service provided today, please use the link below. Your feedback will help us improve our services for our Sellers.

Thank you for your time.

Happy Selling!

Please let us know how we did.

Were you satisfied with the support provided?

Yes No
Thank you!

To view your case details, or respond, please click http://sellercentral.amazon.com/gp/case-dashboard/view-case.html/ref=sc_cd_lobby_vc?caseID=1615322951

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. If you require additional support please contact us https://sellercentral.amazon.com/hz/contact-us

Thank you for selling with Amazon,

Shah Q.
Amazon.com Seller Support
=======================================
MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help

To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:

http://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html?caseID=1615322951

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

 Final Note: To those who say one must acquiesce to bad faith, extortion, or simple stupidity, we proudly offer this sequence to rebut that notion !

followed by the individual messages…

You responded in 36 minutes on Thursday, December 31, 2015 4:31 PM

Inquiry from Amazon customer Tommie Reed (Order: 104-7250984-4051409) 
From: Tommie Reed (3spbnvk4tkt3cxk@marketplace.amazon.com) 
Sent: Thursday, December 31, 2015 3:55 PM
To: bizmarts (rpressl@localhost/bizmarts) 

Order ID: 104-7250984-4051409
  • 1 of Dell Latitude D610 Laptop CD-RW/ DVD Wireless Computer
 

Hello,

We’ve been contacted by a customer regarding the order identified below.

——————–
Order#: 104-7250984-4051409
Item: Dell Latitude D610 Laptop CD-RW/ DVD Wireless Computer
Reason: Item Does Not Meet Customer Expectations

Details: The item has arrived, but it was not as functioning correctly. Customer states that he cannot log in to it and he is being asked for a password to use it. He also tried the disc player and it is not working. Customer tried contacting you several times but he was not able to reach you. He would like to know if you can assist him on this matter.  Please research the issue and contact the customer.
——————-

To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
https://sellercentral.amazon.com/gp/communication-manager/inbox.html

Sincerely,
Customer Service Department
Amazon.com
http://www.amazon.com

 
RE: Inquiry from Amazon customer Tommie Reed (Order: 104-7250984-4051409) 
From: bizmarts (rpressl@localhost/bizmarts) 
Sent: Thursday, December 31, 2015 4:31 PM
To: Tommie Reed (3spbnvk4tkt3cxk@marketplace.amazon.com) 

Order ID: 104-7250984-4051409
  • 1 of Dell Latitude D610 Laptop CD-RW/ DVD Wireless Computer
  • Hi…the login sequence is shown on the SPECIFICATIONS page sent with the laptop…please [e-mail address removed] is most likely: User=user or administrator; Password=adminThanks,
    Richard @ Bizmarts

alright I managed to at least get access to my g-mail however there’s is no sound or speaker sound coming from my laptop  as i mentioned in my prior email what should I do 

You responded in 1 hour 38 minutes on Thursday, December 31, 2015 6:26 PM

Re: Inquiry from Amazon customer Tommie Reed (Order: 104-7250984-4051409) 
From: Tommie Reed (3spbnvk4tkt3cxk@marketplace.amazon.com) 
Sent: Thursday, December 31, 2015 4:47 PM
To: bizmarts (rpressl@localhost/bizmarts) 

Order ID: 104-7250984-4051409
  • 1 of Dell Latitude D610 Laptop CD-RW/ DVD Wireless Computer
 
RE: Inquiry from Amazon customer Tommie Reed (Order: 104-7250984-4051409) 
From: bizmarts (rpressl@localhost/bizmarts) 
Sent: Thursday, December 31, 2015 6:26 PM
To: Tommie Reed (3spbnvk4tkt3cxk@marketplace.amazon.com) 

  • 1 of Dell Latitude D610 Laptop CD-RW/ DVD Wireless Computer
 

http://www.dell.com/support/home/us/en/19/product-support/product/latitude-d610/diagnose

— Original message —

Order ID 104-7250984-4051409:
1 of Dell Latitude D610 Laptop CD-RW/ DVD Wireless Computer [ASIN: B002JM2CB2]

————- Begin message ————-

I am extremely disappointed with this laptop I spent my hard earned money or an item that’s already giving me problems from the first day I received it I’m still not sure to why no audio speaker was installed in this laptop  I’m not able to listen nor hear on this computer the light still blinks on orange and green hopefully that’s not to much of a problem from what I can see it’s completely charged at least that’s what the icon reads I’ve emailed the seller several times no response pertaining to no sound on my laptop If I put in my DVD or CD I can’t anything I’m disappointed

 

You have sent several messages and at least two phone calls to us about this purchase of a used laptop. Either take care of the issues yourself, request our technical support at $90/hr, or return it for a refund.

Thanks,
Richard

— Original message —

Order ID 104-7250984-4051409:
1 of Dell Latitude D610 Laptop CD-RW/ DVD Wireless Computer [ASIN: B002JM2CB2]

————- Begin message ————-

Sir or madam I need for this issue with my laptop to be resolved ASAP I can not hear or listen to my DVD or CD because you guys didn’t install  an auto audio inside the computer Kindly respond to me ASAP thank you Tommie Reed

You responded in 10 hours 12 minutes on Friday, January 1, 2016 6:59 PM…please see the FAQ on configuration issues for Dell LatitudeD610 Laptops at: 

http://www.dell.com/support/home/us/en/19/product-support/product/latitude-d610/diagnose

An inquiry from one of our customers 
From: Tommie Reed (3spbnvk4tkt3cxk@marketplace.amazon.com) 
Sent: Friday, January 1, 2016 8:46 AM
To: bizmarts (rpressl@localhost/bizmarts) 

  • 1 of Dell Latitude D610 Laptop CD-RW/ DVD Wireless Computer

Hello,

We’ve been contacted by a customer regarding the order identified below.

——————–
Order#: 104-7250984-4051409
Item: Dell Latitude D610 Laptop CD-RW/ DVD Wireless Computer
Reason: other

Details: Since the audio is not installed on the device please issue a partial refund so that amount could be used towards fixing the computer.
——————-

To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
https://sellercentral.amazon.com/gp/communication-manager/inbox.html

Sincerely,
Customer Service Department
Amazon.com
http://www.amazon.com

Return Shipping Address for Bizmarts on order 104-7250984-4051409 
From: bizmarts (rpressl@localhost/bizmarts) 
Sent: Tuesday, January 5, 2016 9:05 AM
To: Tommie Reed (3spbnvk4tkt3cxk@marketplace.amazon.com) 

  • 1 of Dell Latitude D610 Laptop CD-RW/ DVD Wireless Computer

re: return of Amazon order 104-7250984-4051409

The audio subsystem of the laptop is in full working condition, and installed at the factory hardwired onto the main board. 

The laptop also passed all diagnostics tests at our facilities, so we have no idea why you are experiencing any issues with the audio system.
Regardless, you may return the equipment for a full refund.


Please package the equipment securely, insure for the full value of the item,
and ship to the following address:

Bizmarts
Att: RP1601-1
222 White Eagle Dr.
Waleska, GA, 30183, USA
(770)345-4663
Website: wwww.localhost/bizmarts

Full refund will be issued when the equipment is returned to us IN THE SAME CONDITION it was sent.
Damaged or incomplete returns will not be accepted.

Thanks,
-RP-

re: return of Amazon order 104-7250984-4051409

Please package the equipment securely, insure for the full value of the item,
and ship to the following address:

Bizmarts
Att: RP1601-1
222 White Eagle Dr.
Waleska, GA, 30183, USA
(770)345-4663
Website: wwww.localhost/bizmarts

Full refund will be issued when the equipment is returned to us IN THE SAME CONDITION it was sent.
Damaged or incomplete returns will not be accepted.

Thanks,
-RP-


Feedback sent by Tommie Reed with response by Richard Pressl:

Horrible seller to do business with For all of you that haven’t done business with this seller Take my advice save your money and do business with a legitimate business I purchased a use laptop from this crook and reading previous reviews I thought that this bum was on the up and up after all I paid $104.00 for a piece of crap laptop that didn’t even have an audio outlet installed Which 
RESOLVE 

Your Response: Buyer is resentful because we did not allow him to scam us with his request for a partial refund for a non-existent problem. He was also very abusive via at least a dozen emails and two phone calls, as is reflected in his feedback. Unfortunately we cannot submit this to arbitration so others can determine the accuracy of what is stated; but we have compiled a HTML file of all correspondence with the buyer and would be happy to send interested parties a copy. Please send a request to bizmarts at yahoo reference order#: x4051409


Final response by Richard Pressl: The feedback you sent is a perfect illustration of conceited stupidity which you tried to defuse by casting negative feedback to us. It doesn’t work, and I only hope others will view your numerous messages, phone calls, and feedback to us in exactly the terms you used. Your actions and words are unwarranted, abusive, and slap-worthy.

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