Corporate parasites: Part 2 of …

ups EULA’s: End user’s license agreements are the first line of defense for megacorps, and also their first line of offense. Anyone wanting to use their services must agree to their license agreements; but to demonstrate the perfidy of how corporations like UPS can manipulate users in countless ways, from numerous “trickle” charges that are constantly added to the basic rate. UPS is infamous for it’s appending numerous “adjustments”, or miscellaneous charges to a shipper’s account, for what they claim are “fuel surcharges”, “brokerage fees”, “incorrect packaging fees”, ‘multi-pass delivery requirements’, and a host of other fees, which can alter the true cost of using their services, and can be applied even after a package is accepted for shipping by UPS. Especially when a shipper has an “account” with UPS which allows them to deduct monies from a user’s bank account, or credit card.

Before UPS went public in 1999, and then bought out Mailbox etc in 2001 they were frequently the best “ground” service company in America; but since then they have become rapicious, obtuse, and in many cases the higher priced option for both Continental US and International packages for individuals and SMB. UPS’s internal moto went from “constructive dissatisfaction” to “maximize hegemony”

What I want to point out in this article is the other element increasingly common in the “corporate parasites”, namely their EULAS. Again, if a user wants to use their services, they must agree to the terms of service contained in the company’s EULA. The following shows why this has become an issue:

Word Count – Company – EULA Title

1,893 – Google –  Google Terms of Use
1,953 – Apple –    Licensed Application End User License Agreement
5,418 – Microsoft  – MS Windows 10 EULA
15,079- Comcast – Comcast Agreement for Residential Services
30,726 – UPS –   UPS Terms and Conditions

Thus, to understand and thus accept the terms of use required by UPS a user must go through 13 pages of single-spaced text to see what is required, prohibited, and necessary to use their service.

This will never happen, except possibly in a large corporation that has a large in-house legal department. Perhaps one could assert, as some do when the topic is directed toward interaction with police: “if you don’t do anything wrong then you will not have to be concerned with police powers”, and apply this to interactions with UPS. However, the point of this article is to assert that end users, especially SMB users, must agree to onerous conditions, well hidden it the agreement, that directly disadvantage them, and have almost no recourse to negative effects from an interaction with UPS, and other major and minor monopolies and mega-corporations.

Combining this legalized regulation over user purchases with the TPP favoritism toward corporate hegemony over products and services strongly demonstrates the loss of control users have going forward in any interaction with corporate entities. Uses get to purchase “packages”, but are prohibited from any real say so over its content, costs, or limitations.

 

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